Terms and Conditions
This document outlines the terms and conditions governing the use of services provided by the Casina official site. By registering an account and using the platform, players agree to be bound by these rules, our privacy policy, and any specific promotion terms. It is the responsibility of every user to read and understand these conditions before participating in any games or offers. For any clarifications, please refer to the Casina contact us page.
General Agreement
These terms create a legally binding agreement between the player and Casina. By registering, you confirm that you are of legal age to gamble and that doing so is permitted in your jurisdiction. We operate under a Curaçao Gaming Authority licence (OGL/2024/129/0131), and all services are provided in accordance with its regulations. Casina reserves the right to amend these terms as needed, and we will endeavour to notify players of any significant changes.
Account Registration and Verification
To access real money play, creating an account is necessary. This involves providing accurate personal details. It is crucial that all information provided is correct and kept current. Each player is permitted to hold only one account.
Age and Identity Verification
- All players must be at least 18 years old to register and play.
- We are legally required to perform identity verification, also known as Know Your Customer (KYC), before processing any withdrawals.
- This process may require submitting documents such as a government-issued photo ID, a recent utility bill for proof of address, and proof of the payment method used.
- The verification review is typically completed within 72 hours after all correct documents have been received.
Player Responsibilities
Players are solely responsible for the security of their account login details. All actions taken using the account credentials will be considered valid. It is also the player’s responsibility to be aware of and comply with any local laws concerning online gambling. Sharing an account or login details with anyone else is strictly forbidden.
Deposits and Withdrawals
The financial integrity of the platform is paramount. All transactions are protected by SSL encryption.
Deposits
A minimum deposit of AU$20 is required for most payment methods. All funds deposited into an account must come from a payment source registered under the same name as the account holder. To comply with anti-money laundering regulations, all deposited funds must be wagered at least once before they can be withdrawn.
Withdrawals
The minimum amount for a withdrawal is AU$40. We aim to process all withdrawal requests within 72 hours, though the time it takes for funds to arrive depends on the chosen payment method. Payouts are directed back to the original deposit method whenever possible. Transactional limits apply and may vary depending on the method and a player’s VIP status.
Bonuses and Promotions
Every promotion offered at Casina comes with its own set of rules, which supplement these general terms.
- The standard wagering requirement for the welcome package is 35x the combined deposit and bonus amount.
- Winnings generated from free spins are subject to a 40x wagering requirement.
- While a bonus is active, a maximum bet limit of AU$8 per spin or round is enforced.
- Most bonuses expire within 7 days unless specified otherwise.
- Game contributions vary; pokies and scratchcards typically contribute 100% to wagering, while table games contribute at a lower rate.
Prohibited Activities
Any form of fraudulent or unfair gaming practice is strictly prohibited. This includes exploiting software errors, using automated bots, engaging in collusion with other players, or using stolen payment information. Accounts found to be involved in such activities will be immediately suspended, and all associated balances will be forfeited.
Account Closure
Casina reserves the right to suspend or close any account that is in breach of these terms and conditions. An account may also be temporarily locked for security purposes, such as following several failed login attempts or during a routine security check. Players can request to close their account by contacting customer support.