Privacy Policy

At Casina, we are committed to protecting the personal information of our players. This Privacy Policy outlines how we collect, use, store, and safeguard data. Understanding these practices ensures a transparent and secure gaming environment for everyone who enjoys the official site Casina. We believe that clear data handling is a core part of our commitment to player safety, which is also detailed in the Casina responsible gambling guidelines.

Information We Collect

To provide a secure and personalised gaming service, Casina collects specific information during account registration and use of the platform. This data is essential for identity verification, transaction processing, and regulatory compliance. The primary types of information collected include:

• Personal Identification: Details provided during registration, such as email, username, and contact number.
• Verification Documents: To comply with Know Your Customer (KYC) requirements, we may request copies of a passport, driver’s license, or recent utility bills.
• Transactional Data: Information related to deposits and withdrawals, including payment methods used and transaction amounts.
• Technical Information: Data such as IP address, device type, and browser information is collected to ensure platform security and optimise the user experience.

How We Use Player Information

The data collected is used strictly for legitimate operational purposes. This includes managing player accounts, processing payments in AUD and other currencies, and verifying identity to prevent fraud. Information also helps us personalise promotions and communicate important service updates. All usage is aligned with the standards set by our Curaçao Gaming Authority license.

Data Sharing and Disclosure

Casina does not sell personal data to third parties. Information may be shared with trusted partners under strict confidentiality agreements for essential services. These partners include payment processors like Visa and MasterCard, game providers for ensuring fair play, and regulatory bodies when legally required. Any sharing is done to maintain the integrity and security of the gaming platform.

Data Security Measures

Protecting player data is a top priority. We employ robust security protocols to prevent unauthorised access or disclosure. The entire platform is secured with SSL encryption, which protects all data transmitted between a player’s device and our servers. Additionally, secure cashier systems and anti-fraud monitoring are in place to safeguard financial transactions and account information.

Cookies and Tracking Technologies

Casina uses cookies to enhance the functionality of the website. These small text files help remember preferences, facilitate automatic login, and analyse site traffic to improve our services. Players can manage cookie preferences through browser settings, though disabling them may affect some platform features.

Player Rights and Choices

Players have rights regarding their personal data. This includes the right to access the information held, request corrections to inaccurate data, and, in some circumstances, request its deletion. Players can also manage communication preferences for marketing materials. For assistance with any of these rights, the support team is available to help.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. We encourage players to review this page periodically to stay informed. Continued use of the platform after any changes constitutes acceptance of the new policy.

Contact Information

For any questions or concerns regarding this privacy policy or data handling practices, please contact our support team. Queries can be sent via email to support@casina.com for a detailed response.